Terms & Conditions

1. Who we are

AI Kumbh Sahayak is an independent, privately operated travel-assistance platform for pilgrims visiting the Nashik Simhastha Kumbh Mela. We are not affiliated with, endorsed by, or operated on behalf of any government body, temple trust, or official Kumbh Mela authority. We aim to complement official resources, not replace them — always cross-check safety-critical information (bathing dates, road closures, official advisories) with local authorities.

2. Eligibility & accounts

You must be at least 18 years old, or accessing the Platform under the supervision of a parent or guardian, to create an account or make a booking. You agree to:

• Provide accurate, current information when registering (name, phone, email) and keep it up to date.
• Keep your login credentials confidential and notify us promptly of any unauthorised use of your account.
• Complete OTP-based email verification where required — this protects both you and other users from account takeover.

You are responsible for all activity that occurs under your account.

3. Our role as a marketplace

AI Kumbh Sahayak operates as a marketplace connecting pilgrims with independent, third-party facility providers (hotels, parking operators, event organisers, and restaurants). Each provider is responsible for the accuracy of their own listings, the quality and safety of the facility or service they offer, and fulfilling bookings made through the Platform. We verify providers before their listings go live, but we do not own, operate, or directly control any listed facility.

4. Bookings & reservations

When you book a facility through the Platform:

• A booking made with "pay at location" is confirmed immediately, with payment settled directly with the provider when you arrive.
• A booking made with an online payment method is held as a time-limited reservation and only becomes confirmed once your payment is successfully verified. If payment is not completed within the stated window, the reservation is released automatically and the slot returns to general availability.
• Availability is live but not guaranteed until your booking status shows as confirmed — high-demand dates (such as Shahi Snan days) may see rapid turnover.
• You are responsible for the accuracy of details you provide (guest name, visit date, persons count, vehicle details for parking) — providers may deny entry if these do not match.

5. Payments, pricing & refunds

Online payments are processed securely through Razorpay, a licensed third-party payment gateway. We do not store your full card, UPI, or banking credentials on our servers. Prices shown are set by the individual provider and may include a platform service fee and applicable taxes, itemised on your invoice before you pay.

Cancellation and refund eligibility depends on the specific provider's policy and how close to the visit date the cancellation is requested. Where a refund is due, it is issued to the original payment method, typically within 5–7 business days. For pay-at-location bookings, no online refund is applicable since no online payment was collected.

6. Facility providers

If you register as a facility provider (hotel, parking, event, or restaurant operator), you additionally agree to:

• List only facilities and inventory you are authorised to offer, with accurate pricing, capacity, and availability.
• Honour confirmed bookings and provide the service described in your listing.
• Keep your payout details (bank or UPI) accurate and up to date so the Platform can settle amounts owed to you.
• Comply with all applicable local licensing, safety, and tax obligations for your business — the Platform is a booking channel, not a substitute for regulatory compliance.

We reserve the right to unverify, suspend, or delist a provider whose listings are inaccurate, whose facility is unsafe, or who repeatedly fails to honour confirmed bookings.

7. The AI assistant

Our AI chat assistant uses third-party large language models and voice services to answer questions, help you find facilities, and complete bookings. While we work to keep it accurate and grounded in real listing data, AI-generated responses can occasionally be incorrect or incomplete — always verify safety-critical information (timings, prices, availability) against your booking confirmation and the provider directly. The assistant is scoped to Kumbh Mela travel assistance and will decline requests outside that purpose.

8. Emergency (SOS) features

The Platform's SOS feature is designed to help route you to nearby help and notify registered emergency contacts and nearby providers during your Kumbh Mela visit. It is a supplementary tool, not a replacement for calling official emergency services directly (Police 100, Ambulance 108, Fire 101). In a genuine life-threatening emergency, always contact official emergency services first.

9. Acceptable use

You agree not to:

• Submit false booking details, impersonate another person, or attempt to circumvent payment verification.
• Use the Platform to harass, defraud, or misrepresent yourself to another user or provider.
• Attempt to interfere with, probe, or bypass the Platform's security, rate limits, or payment systems.
• Scrape, resell, or republish Platform content or listing data without permission.
• Use the SOS feature for non-emergency purposes.

10. Intellectual property

The AI Kumbh Sahayak name, logo, design, and original content (including our Kumbh Guide and blog articles) are owned by us or our licensors and protected by applicable intellectual property law. Facility listing content (photos, descriptions) remains the property of the respective provider. You may not copy or reuse Platform content for commercial purposes without our written permission.

11. Disclaimers

The Platform is provided "as is." We do not guarantee uninterrupted availability, and we make no warranty regarding the accuracy of crowd forecasts, ritual timings, or third-party listing content, which we source and update in good faith but which can change without notice. Weather, official notifications, and on-ground conditions during the Kumbh Mela can change rapidly — always confirm critical plans against official sources close to your travel dates.

12. Limitation of liability

To the maximum extent permitted by law, AI Kumbh Sahayak and its operators are not liable for indirect, incidental, or consequential damages arising from your use of the Platform, including losses arising from a provider's failure to honour a booking, inaccuracies in third-party listing content, or reliance on AI-generated guidance. Our total liability for any claim relating to a specific booking is limited to the amount you paid for that booking through the Platform.

13. Suspension & termination

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or misuse the Platform in a way that risks harm to other users or providers. You may stop using the Platform and request account deletion at any time by contacting us — see Section 16.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. We will update the "Last updated" date above when we do. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of India. Any disputes arising from your use of the Platform will be subject to the exclusive jurisdiction of the courts of Nashik, Maharashtra, India.

16. Contact us

If you have questions about these Terms, reach us using the details below or via our Contact page.